COMPANY – Who’s JOE?
Joe & The Juice is a fast-growing, freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to +400 stores across 18 countries with more than 4,000 employees worldwide. We create a healthy, convenient, and ambient experience — not just through our products, but through the energy and passion of the people behind them.
We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
JOB SUMMARY – What it’s all about
Position title: Loss Prevention & Asset Protection Specialist
Reports to: Store Manager / District Manager
Pay Range: $20 - 25 hourly
At Joe & The Juice, we’re all about delivering a welcoming and safe experience for our guests. This role focuses on blending asset protection with a strong guest-facing presence, helping ensure the safety of the space remains top-tier.
You won’t be on till or making juice, but you’ll play a critical role in maintaining a welcoming, safe, and secure environment for our guests and team members alike.
KEY RESPONSIBILITIES – What you’ll do
• Loss Prevention & Safety Leadership: Identify, deter, and respond to potential theft or safety risks—always prioritizing guest and team member well-being. Respond to and assist in de-escalating incidents calmly and effectively, following company protocols. Maintain a commanding but approachable demeanor to support a positive and secure atmosphere.
• Situational Awareness: Use confident body language and communication to deter theft, ensure team safety, and help prevent disruptive behavior. Monitor store activity, including entrances, exits, and guest flow, using observational skills to proactively identify potential issues.
• Incident Reporting & Communication: Promptly document incidents, suspicious activity, or safety concerns, supporting store leadership with timely, accurate information. Additionally, submitting reports of incidents through the Risk Proof system. Assist with any emergencies, including first response and coordination with external teams if needed.
• Team Collaboration: Act as a point of contact for safety and security concerns during shifts. Work alongside the store team to ensure smooth operations, but not including any behind the counter responsibilities.
• Guest Engagement: Be a visible, approachable presence in the lobby—greeting guests, maintaining flow, and helping set a friendly, high-energy tone. Support with light upkeep of guest-facing spaces, such as wiping down doors, windows, and keeping the lobby presentable. Maintain a professional appearance and uniform.
KEY QUALIFICATIONS – What experience you’ll add to the team
• 1–2 years of experience in retail loss prevention or asset protection
• Flexible schedule (includes weekends, holidays, peak hours)
• Strong sense of integrity, professionalism, and safety awareness
• Clear communicator with the ability to stay cool under pressure
Certification
• Required: Loss Prevention training (internal or external certification)
• Preferred: De-escalation or conflict resolution certification (e.g. Verbal Judo, MOAB, or CPI Nonviolent Crisis Intervention)
THE JUICE – Overview of your benefits and perks
• Employee Discount
• Health Insurance
• Paid Sick Leave
• New Parent Leave
• Free coffee – duh’
PHYSICAL REQUIREMENTS
Must be able to stand and walk for extended periods of time
Must be able to observe surroundings with attention to detail
Must be able to respond quickly to incidents when needed
Must be comfortable working in a fast-paced retail environment
Must be able to operate basic security equipment
NOTICE OF NON-DISCRIMINATION POLICY
ABOUT JOE
We have always been about coffee, juice and much more. In JOE & THE JUICE, “a Juicer” is not a machine!
We focus 100% on people. Our fundamental purpose is to build a contemporary educational platform for how to prepare all people of our movement for a healthy life filled with aspiration and meaning. Because the world has changed, and what the world needs has changed.
We continuously strive to become better and better at igniting and inspiring everyone across the planet to every day increase their focus on realizing their potential and forming strong social ties to each other. We aim to become one of the most preferred educational institutions recognized and respected by families in generations to come. A JOE & THE JUICE University of Passion & Personal growth.
Juicers are the face of the company. They are our brand ambassadors and follow our workflow. Their main task is to provide the ultimate JOE experience for both our guests and team.
